Dan Wolfe

EXPERIENCE

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Content Specialist

 Transurban 

November 2022 – ongoing. Melbourne, VIC

 

Overview:
Provide content-based solutions for Victorian Market in preparation for opening of new asst.

 

Advisory Responsibilities: 

• Project management, including: 

  • discovery of scope, and creation of delivery plan for documentation updates

  • document integrity plan.

• Design SharePoint sites for new document architecture software.

 

Technical Writing Responsibilities: 

• Review, update, consolidate/cleanse of all current procedures within project remit to ensure fit for purpose documentation.

• Identification and creation of new processes unable to fall into the above category.

 

Stakeholder Management Responsibilities:

• Engagement with key stakeholders for document review input/challenge/validation.

• Management of change approval process for impacted/updated procedures prior to migration.

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Automation Responsibilities:

• End-to-end workflow build via Power Apps and Power Automate to replace manual processes with process tools and automation capabilities.

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Change Management Specialist

ANZ

March 2022 – ongoing. Melbourne, VIC

 

Overview:

Management of procedural migration to new web-based document platform.

 

Advisory Responsibilities:

• Project management, including:

  • discovery of scope, and creation of delivery plan for document software migration

  • template design

  • document integrity plan.

 

Technical Writing Responsibilities:

• Lead migration delivery.

• Review, update, consolidate/cleanse of all current procedures within project remit to ensure fit for purpose documentation prior to migration.

• Migration from software to web-based authoring platform.

 

Stakeholder Management Responsibilities:

• Engagement with key stakeholders for design input.

• Engagement and management with key stakeholders for document integrity and procedural review responsibilities.

• Management of change approval process for impacted/updated procedures prior to migration.

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Risk & Governance Advisor

Suncorp Group

June 2017 – ongoing. Melbourne, VIC

 

Overview:

Standardise and automate key control across Insurance, CFO and People & Culture.

 

Advisory Responsibilities:

• Investigate, review, and determine current state of ‘governance’ within Risk Department.

• Creation and implementation of governance rules and guidelines.

• Design and delivery of team governance model, and wider business governance advice in conjunction with capability mapping.

• Support the business Risk and Compliance Teams to develop and implement solutions that meet the business requirements and are aligned with strategy and standards at Insurance and Group levels.

• Mentorship and training of junior staff in governance principles.

 

Automation build:

• Lead and deliver key program of work which impacted 15 departments across the insurance function, and undertaking:

  • discovery and scope of current state

  • gap analysis of misalignments and future state requirements

  • Phase 1 creation of single repository and a standardised process and approach to program of work

  • change management training to assist with phase 1 transition.

  • Phase 2 automation build (using power platforms to achieve fully automated and cost-effective solution, which further removed all manual processes).

 

Stakeholder Management Responsibilities:

• Manage all key stakeholders impacted by the automation build.

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Automation Responsibilities:

• End-to-end workflow build via Power Apps and Power Automate to replace manual processes with process tools and automation capabilities.

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Document Writer

Tenix Solutions

February 2017 – June 2017. Melbourne, VIC

 

Overview:

4-month contract. Engaged to create and embed IT Security Framework to support current processes within the business.

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Business Rules Advisor

Suncorp Group

June 2016 – February 2017. Melbourne, VIC

 

Overview:

Support and management of key risk and compliance categories across Suncorp (Customer Marketplace) division creating the advice services strategy and frameworks with management and ensuring it is embedded into the applicable departments.

 

Advisory Responsibilities:

• Supporting the business to provide and maintain robust risk frameworks, processes, and training material across Insurance by using knowledge of the industry operational environment, financial environment, and expertise in risk management.

• Understand the broader risk requirements (compliance, policy, legislative, regulatory, audit, reporting, and Business Continuity Management agenda and likely impacts).

• Support the business Risk and Compliance Teams to develop and implement solutions that meet the business requirements and are aligned with strategy and standards at Insurance and Group levels.

• Design and delivery of team governance model, and wider business governance advice in conjunction with capability mapping.

• Optimisation, automation, and consolidation opportunities.

 

Technical Writing Responsibilities:

• Supporting the management of governance process documentation.

• Develop and maintain the integrity, efficacy and currency of Insurance Governance and Risk documents and templates. This includes annual reviews or when changes in organisational structures or relevant legislative change occurs.

• SharePoint site builds, and document authoring.

 

Stakeholder Management Responsibilities:

• Lead and drive projects/initiatives with a focus on culture to increase awareness and engagement within business, including stakeholder engagement and management regarding strategies and frameworks.

• Support the business by providing subject matter expertise and training on current governance documents and templates and escalate any opportunities for improvement as applicable.

• Gap analysis and challenge workshops for current state and future state misalignments.

 

Procedure Writer

Suncorp Bank

Jan 2016 – June 2016. Melbourne, VIC

 

Overview:

Opportunity to assist Suncorp Bank with similar requirements arose from previous project, primarily consisting of creating new process and procedure manuals to reflect the department’s future state.

 

Technical Writing Responsibilities:

• Document identification and gap analysis of current process to ensure change impact was noted and deployed to new procedures.

• Creation of new procedures to reflect both current and future state guides where applicable.

• Creation of user guides.

• Gap Analysis and challenge workshops (current state v. future state).

• Process course correction recommendations and implementation.

 

Stakeholder Management Responsibilities:

• Engage with key SMEs to ensure procedures were mapped out correctly and accepted by procedure owners.

• To lead process and procedure team in cohesive direction to achieve deliverables.

• Project management assistance and execution of key deliverables where applicable.

 

Procedure Writer

Suncorp Life

June 2015 – Dec 2015. Sydney, NSW

 

Overview:

Position was required to assist Suncorp Life with creating new process and procedure manuals to reflect the department’s future state.

 

Technical Writing Responsibilities:

• Document identification and gap analysis of current process to ensure change impact was noted and deployed to new procedures.

• Technical writing:

• Creation of new procedures to reflect both current and future state guides where applicable.

• Creation of user guides.

 

Stakeholder Management Responsibilities:

• Engage with key SMEs to ensure procedures were mapped out correctly and accepted by procedure owners.

• To lead process and procedure team in cohesive direction to achieve deliverables.

• Project management assistance and execution of key deliverables where applicable.

 

Highlights / Achievements:

• Department quarterly award won for ‘RELENTLESS EXECUTION’.

 

Technical Writer

Commonwealth Bank

March 2015 – May 2015. Sydney, NSW

 

Overview:

Position was required to assist the Commonwealth Bank with creating new guides and updating old procedures to reflect transition of legacy systems into a new one.

 

Technical Writing Responsibilities:

• Document identification and analysis of current process and procedures listed on intranet site to ensure impacted procedures were flagged and updated as applicable.

• Update existing procedures to reflect changes where applicable due to implementation of new system.

• Creation of new procedures for business units introducing new payment system to their area.

• Creation of user guides.

• Creation of internal operating procedure for on-boarding of new business units.

• Review and modification of training material.

• Presentation and design (process mapping).

 

Stakeholder Management Responsibilities:

• Engage with key SMEs to ensure procedures were mapped out correctly and accepted by procedure owners.

• To lead process and procedure team in cohesive direction to achieve deliverables.

• Project management assistance and execution of key deliverables where applicable.

 

Technical Writer & Tender Advisor

Suncorp Life

2014 – 2015. Sydney, NSW

 

Overview:

Collaborate, design, and implement the project framework for the upcoming release of The NSW Treasury Managed Fund (‘TMF’) tender for Workers Compensation (‘WC’), General Claims Management (‘GCM’ - consisting of General Liability, Property and Motor), Health Liability and Risk Services.

 

Framework objectives included:

• Identification of stakeholders, engagement plan, working party timeline, resourcing, budget, working party, competitor analysis, tender approach, risk analysis and dependencies, and business model mapping.

 

Technical Writing Responsibilities:

• Analysis of previous contract service offering:

• Review of contractual faults, non-performance, and non-deliverables.

• Review of best practice procedures and areas of optimal service output.

• Gap analysis of findings.

• Documentation and analysis of current department structure vs. future-state department structure and all affected interdependencies that would arise:

• Process mapping of current and future-state teams and department structure.

• Presentation and design

• Process mapping – including the utilisation of Visio.

 

Advisory Responsibilities:

• Resourcing impacts to structural change.

• Initial risk analysis and reporting to Change Management for potential staff impacts due to structural change.

• Initial risk analysis and reporting of system and process impacts to structural change.

• Reporting outcomes of workshops for Change Management requirements and process impact.

• Analysis and reporting of potential competitor offerings.

• Analysis and reporting of client’s preferred department model (and risk analysis if this model was not offered in future-state)

• Documentation of procedural changes required for gap analysis findings for future-state offering:

• IT impacts and solutions.

• Process impacts and solutions.

• Budget impacts and solution.

• Recommendation reports to Executive Manager for engagement plan approval.

 

Stakeholder Management Responsibilities:

• Engage with key SMEs to ensure procedures were mapped out correctly and accepted by procedure owners.

• To lead process and procedure team in cohesive direction to achieve deliverables.

• Project management assistance and execution of key deliverables where applicable.

• Department update presentations.

• Department engagement presentations.

 

Training Responsibilities:

• Training / Facilitation and co-facilitation of workshops with applicable stakeholders (at all levels of management) to identify business model mapping.

• Department structure sign-off at EGM & EM level.

• Team structure and staff impacts at Leader level.

• Challenge workshops with SME’s.

• Innovation workshops with SME’s and Leaders.

• Check-in and validation workshops with SME’s.

• Process mapping workshops to identify end-to-end processes.

• Roll out of workshop outcomes to provide applicable training for new procedures affected by structural changes.

• Tender Advisor responsibilities:

• Project management assistance and execution of key deliverables.

• Validation and innovation checkpoints to ensure ‘big picture’ is met.

• Stakeholder engagement and management to ensure deliverables achieved.

 

Highlights / Achievement:

• Department quarterly award won for ‘CLARITY OF PURPOSE’.